Casino / Slots
This page sets out the legal terms that govern your account with pg11 and how we handle the information connected to it. Access to our platform depends on local law and is available only where permitted in eligible regions — review the scope section below to understand what applies to your account specifically.
When you open an account with pg11, you enter an agreement governed by the terms published on this page. These terms cover how your account is created and maintained, how transactions move through payment rails like Touch 'n Go eWallet, DuitNow, and Bank Transfer, and how we handle any data you provide during registration or verification. We update these terms when our services or applicable requirements change — the current version is always the one shown here, and continuing to use your account after a change takes effect means you have accepted the updated terms. If any part of these terms conflicts with local law in your jurisdiction, the local law position applies to the extent of that conflict. We do not make representations about the legality of accessing our platform from any particular location; that determination is yours to make based on where you are. Payment context chips below reflect the rails we support — your account wallet records every transaction made through these methods, and you can check that record after login.
Transactions made via Touch 'n Go eWallet are logged in your account wallet. Check the transaction record in your account dashboard after login for the current status of any deposit or withdrawal.
DuitNow transfers are processed through your registered account details. The current state of any transfer is shown in your account dashboard; raise a query through support if a record appears unclear.
Bank Transfer entries appear in your account transaction history. If a transfer does not reflect within the timeframe shown on the deposit page, contact support with the reference number from your bank.
Our legal terms cover a defined set of activities connected to your pg11 account. Understanding what is and is not within scope helps you direct questions to the right place. The four areas below draw those lines clearly so there is no ambiguity about where this policy applies and where it stops.
Covered. Your login, registration details, password management, and identity verification steps all fall under this policy. Any dispute about account access is handled through our support channels under these terms.
Covered. Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow, and Bank Transfer are governed by these terms. Transaction records are held in your account history and are accessible after login.
Covered. The games, live tables, and sportsbook content available on pg11 are subject to these terms. Content availability depends on local law and eligible regions — not all titles are accessible from every location.
Not covered. Payment providers, banking institutions, and device or network operators have their own terms. Our policy governs only what happens inside your pg11 account — not the external services you use to reach it.
You have concrete, practical options when it comes to your account data and how we hold it. These are not abstract entitlements — each one has a clear path you can follow through your account settings or our support team. Start with the actions below. If a step is not available directly in your account dashboard, our support team handles it through the contact routes listed in the section that follows. We keep a record of every request so neither side loses track of where things stand. Requests are handled in the order received; you will get a reference number when you raise one so you can follow up if needed.
Your transaction history and account activity are visible after login in the account dashboard. Pull any record from there; if the view is incomplete, raise a data access request through support.
Name, contact details, and payment information can be updated in your account settings. Some fields require identity verification before a change is saved — follow the instructions shown on the settings page.
If any part of these terms is unclear, open a query through the support channel. Reference the specific section you are asking about so the team can give you a precise answer rather than a general one.
For account closures, data deletion requests, or any action not available in your dashboard, contact support directly. We will confirm receipt and outline the steps and timeline that apply to your request.
Policy questions move faster when they go to the right channel. If your question is about a transaction record, account data, or a specific term in this policy, the three routes below are the ones to use. Have your account reference or transaction ID ready — it cuts the back-and-forth significantly.
Available directly from your account page after login. Use this for account access questions, transaction queries, and time-sensitive policy matters. State your question clearly and include any reference numbers you have.
Send detailed policy or data-related requests to our support email address shown on the Contact page. Email is the right channel for written records of your request and for anything that requires a formal response.
Many actions — including reviewing transaction records and updating account details — are handled directly through your dashboard after login. Check there first before raising a support ticket.
The way we hold and protect your account information follows a consistent set of practices applied across every account on pg11. These are not marketing claims — they are the operational steps we take so your data stays accurate, accessible to you, and protected from unauthorised access. If at any point you want to know what data we hold or how it is used, the contact routes in the section above are how you reach the right team.
We collect account registration data, transaction records, and session information for the purpose of operating your account. We do not sell this data to third parties. The current data we hold on your account is accessible on request through our support team.
Our platform uses cookies to maintain your session and remember your login state. You can manage cookie preferences through your browser settings. Some cookies are required for the platform to function; optional ones can be declined without affecting your account access.
Your account is protected by password authentication and, where enabled, additional verification steps visible on the security settings page. If you notice account activity that does not match your own actions, contact support immediately using the live chat route.
We retain account and transaction data for the period required by our operating terms. When an account is closed, data retention follows the schedule outlined in the policy. To request deletion of your data, raise a formal request through email support with your account reference.
These are the questions we hear most often about our legal terms and account policy. If your question is not here, the support routes in the section above are the right next step.
Yes. All transactions processed through your account — whether via DuitNow, Touch 'n Go eWallet, or Bank Transfer — fall under these terms. The record of each transaction is visible in your account dashboard after login, and disputes are handled through our support channels.
Yes. You can review your account activity and transaction history directly in your dashboard after login. For a broader data access request covering registration details or other held data, raise a request through our email support channel with your account reference number.
Account details like contact information and payment details can be updated in account settings. Some changes require identity verification — follow the steps shown on the settings page. If a field cannot be edited directly, contact support and we will process the correction with the appropriate verification.
Access to our platform depends on local law and is available only where permitted in eligible regions. We do not make legal determinations on behalf of individual accounts. If you are uncertain about access in your location, review the applicable local regulations before using the platform.
Send a formal deletion request through our email support channel, including your account reference. We will confirm receipt, outline the retention obligations that apply, and confirm when the deletion has been completed. Retention periods for transaction records may apply under our operating terms.
Raise a policy dispute through live chat or email support. Reference the specific term or section in question so the support team can respond precisely. We log all policy-related queries and provide a reference number so you can follow up if the matter is not resolved in the first response.