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Your account details, transaction records and contact information are held under this Privacy Policy, which sets out exactly what we collect, how we use it and the steps you can take to review or correct it. Access to certain features depends on local law and eligible regions.
This Privacy Policy applies to all information collected when you interact with pg11 — from the moment you open an account to every support request you raise. We collect the details you provide during registration, the payment identifiers tied to methods such as Touch 'n Go eWallet, DuitNow and Bank Transfer, device identifiers, and records of how you navigate the site. That information is used to operate your account, process transactions, respond to support queries and maintain site security. We do not sell personal data to third parties. Where we work with service partners for payment processing or fraud screening, those partners are bound by data-handling obligations consistent with ours. Retention periods vary by data type: account registration details are held for as long as your account remains active and for a period after closure as required by applicable rules; transaction logs are kept in line with financial record requirements. This policy is governed by applicable law in the jurisdiction where access is permitted. If you access the platform from outside an eligible region, it is your responsibility to confirm that doing so complies with local law. We update this policy when our practices change; the current version is always the one shown on this page.
Understanding what falls inside and outside this policy helps you know exactly where your data rights apply and when a third-party service's own rules take over.
All data collected when you log in, update your profile or change your security settings falls within this policy. This includes email address, device identifiers and session activity recorded against your account.
Payment identifiers linked to Touch 'n Go eWallet, DuitNow and Bank Transfer are covered here. We record transaction references and amounts as part of your account history; we do not store full card or banking credentials on our servers.
Your browsing activity within the platform — pages visited, game lobbies opened, support articles read — is collected in aggregate form under this policy to improve site navigation and account support.
Links or integrations that take you away from pg11 to an external provider or payment gateway are governed by that provider's own privacy terms. This policy does not extend to those external environments.
You have the right to know what personal information we hold about you and to request corrections if any detail is inaccurate. You can also ask us to clarify how a specific piece of data is being used. These rights are exercised directly through your account or by contacting our support team — no third-party process is required. After you submit a request, we aim to acknowledge it promptly and respond in full within the period required under applicable rules. If your account is closed, you may still request access to records retained under our standard retention schedule by contacting support with your registered email address. We do not charge a fee for reasonable access requests.
Log in to your account and open the account details section to see the profile information and contact data we hold. Transaction history is available in the same dashboard under your wallet tab.
Update your display name, email address or contact number directly from the account settings page. If a field is locked for verification reasons, contact support with the correction you need and the team will guide you through the process.
Send your question to our support team via live chat or email. Reference the section of this policy you are asking about so the team can route your query accurately and respond with the right detail.
If you want to understand how a specific transaction record or account log is stored, open a support ticket with your account email and the date range in question. The team will confirm what records exist and how long they are retained.
If you have a question about how your data is handled, want to correct a record or need to raise a concern under this Privacy Policy, our support team is the right first contact. Reach out through any of the channels below and reference your registered account email so we can locate your records and respond accurately.
Open the chat window from any page after logging in. Describe your privacy query and our team will respond directly in the same session.
Send your request to our support address with your registered email in the subject line. Include the section of this policy your query relates to for a faster response.
Many data-review and correction steps can be started from the account settings page without contacting support. Check there first for profile, contact and wallet-linked details.
Data handling at pg11 is built around account-level access controls, encrypted data in transit and defined retention schedules so information is not held longer than necessary.
Account registration data is retained while your account is active and for the period required after closure. Transaction references tied to Touch 'n Go eWallet, DuitNow and Bank Transfer entries are kept in line with applicable financial record rules. You can confirm your own retention status by contacting support.
We use session cookies to keep your account authenticated between pages and analytics cookies in aggregate form to understand how the site is navigated. You can adjust cookie preferences through your browser settings; disabling session cookies will affect account login functionality.
Access to your account data is restricted to authenticated sessions. If you suspect unauthorised access, use the account settings page to update your password immediately and contact support to flag the activity so we can review the session log.
When this Privacy Policy changes, the updated version replaces the previous one on this page. If the change materially affects how we use your data, we will notify you via your registered contact. To request changes to your data or raise a concern, contact support with your account email.
These questions cover the most common things members ask about how their personal information is handled under this Privacy Policy.
We collect the details you provide during registration — name, email address, contact number — along with device identifiers, session activity and payment reference data linked to methods such as Touch 'n Go eWallet, DuitNow and Bank Transfer. We do not store full banking credentials on our servers.
Account registration details are retained for a period after closure in line with applicable rules. Transaction logs tied to your wallet are kept according to financial record requirements. Contact support with your registered email to confirm the retention schedule that applies to your account.
Yes. Log in and open the account details section to review your profile and contact data. Transaction history is available under the wallet tab in the same dashboard. If you need records not visible in your account, contact support with your account email and the relevant date range.
Go to account settings to update your display name, email or contact number directly. If a field is locked pending verification, raise a support request with the correction you need. The team will confirm the steps required to update the record.
We do not sell personal data. Where service partners assist with payment processing or fraud screening, they are bound by data-handling obligations consistent with ours. Links to external providers — including payment gateways — are governed by those providers' own privacy terms once you leave the platform.
Contact our support team via live chat or email, referencing your registered account email and the section of this policy your concern relates to. We will acknowledge your query and respond within the period required under applicable rules.